Shipping & Returns

SHIPPING POLICY

Ready-made items, such as Revival pieces, will normally be dispatched within 3 working days. For made to order and hand customised orders please allow 7 - 10 working days for dispatch.

Parcels are packaged using recycled materials and sent via Royal Mail:

UK:

Standard:

£4.55 on orders under £35

FREE on orders £35 and over

(First Class - 3-5 days once dispatched)

Special Delivery:

£8.70 on all orders

(48 Hour Tracked - 48 hours once dispatched)

Rest of the world:

PLEASE NOTE: INTERNATIONAL DELIVERY HAS BEEN TEMPORARILY SUSPENDED

Standard:

£12 on all orders

(Tracked - up to 3 weeks once dispatched)

Custom and Duty fees are not included. These are the responsibility of the customer.

Please Note: Wild Strings is not responsible for any delays or lost parcels. Once the item has been posted it is the courier's  responsibility to get the item to you.

Return & Exchange Policy

Unfortunately, we do not offer refunds.

 

However, purchases may be returned for store credit and/or exchanged within 14 days of you receiving your item and must be sent back in perfect, unworn condition.

Faulty garments can be returned for store credit and/or exchanged up to 21 days - however, photographic evidence is needed to prove manufacture fault and it is at our discretion whether the fault is a true production fault.

Please do not return any purchases without contacting us first - we deal with these on a case by case basis to find the best solution.

We do not accept returns on Face Masks - due to hygiene reasons - or custom size orders, unless faulty.

 

Return postage is the customers responsibility unless otherwise agreed via email.

Please email wildstringsbyeleanor@outlook.com for full return/exchange instructions.

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