Shipping & Returns

SHIPPING POLICY

Please allow 2-3 weeks for production before dispatch.

Parcels are packaged using recycled materials and sent signed for via Royal Mail:

UK:

Postage is calculated on a weight basis so postage fees will reflect this:

1st Class;

Gift Cards - Free Shipping

Scrunchies/Headbands - £2.39

Up to 1kg - £4.75

1kg up to 2kg - £6.47

2kg + - £9.92

2nd Class;

Gift Cards - Free Shipping

Scrunchies/Headbands - £1.99

Up to 2kg - £4.00

2kg up to 3kg - £6.10

3kg + - £9.79

Please get in touch if you would like to upgrade to special/tracked delivery.

Rest of the world:

PLEASE NOTE: INTERNATIONAL DELIVERY HAS BEEN TEMPORARILY SUSPENDED

Custom and Duty fees are not included. These are the responsibility of the customer.

Please Note: Wild Strings is not responsible for any delays or lost parcels. Once the item has been posted it is the courier's  responsibility to get the item to you.

Return & Exchange Policy

Unfortunately, we do not offer refunds.

 

However, purchases may be returned for store credit and/or exchanged within 14 days of you receiving your item and must be sent back in perfect, unworn condition.

Faulty garments can be returned for store credit and/or exchanged up to 21 days - however, photographic evidence is needed to prove manufacture fault and it is at our discretion whether the fault is a true production fault.

Please do not return any purchases without contacting us first - we deal with these on a case by case basis to find the best solution.

We do not accept returns on Face Masks - due to hygiene reasons - or custom size orders, unless faulty.

 

Return postage is the customers responsibility unless otherwise agreed via email.

Please email wildstringsbyeleanor@outlook.com for full return/exchange instructions.

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