Shipping & Returns

SHIPPING POLICY

Ready-made items, such as Revival pieces, will normally be dispatched within 3 working days. For made to order and hand customised orders please allow 7 - 10 working days for dispatch.

Parcels are packaged using recycled materials and sent via Royal Mail:

UK:

Standard:

£4.55 on orders under £35

FREE on orders £35 and over

(First Class - 3-5 days once dispatched)

Special Delivery:

£8.70 on all orders

(48 Hour Tracked - 48 hours once dispatched)

Rest of the world:

Standard:

£12 on all orders

(Tracked - up to 3 weeks once dispatched)

Custom and Duty fees are not included. These are the responsibility of the customer.

Please Note: Wild Strings is not responsible for any delays or lost parcels. Once the item has been posted it is the courier's  responsibility to get the item to you.

Return & Exchange Policy

Purchases can be returned or exchanged within 14 days of you receiving your item and must be sent back in perfect, unworn condition.

Faulty garments can be returned or exchanged up to 21 days - however, photographic evidence is needed to prove manufacture fault and it is at our discretion whether the fault is a true production fault.

Please do not return any purchases without contacting us first.

We do not accept returns on Face Masks - due to hygiene reasons - or custom size orders, unless faulty.

 

 Return postage is the customers responsibility unless garment is faulty or agreed via email.

Please email wildstringsbyeleanor@outlook.com for full return/exchange instructions.

if you can't find what you're looking for, why not check out our FAQ's?

CONTACT

Phone: 07565 325472
Email: wildstringsbyeleanor@outlook.com

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