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Shipping & Returns

SHIPPING POLICY

Ready-made items, such as Revival pieces, will normally be dispatched within 3 working days. For made to order and hand customised orders please allow 10 working days for dispatch.

Parcels are packaged using recycled materials and sent via Royal Mail:

UK:

Standard:

£4.55 on orders under £35

FREE on orders £35 and over

(First Class, Signed For)

Special Delivery:

£8.70 on all orders

(Guaranteed 1pm Next Day, Tracked, Signed For)

Rest of the world:

Standard:

£12 on all orders

(Tracked, Signed For)

Custom and Duty fees are not included. These are the responsibility of the customer.

Please Note: Wild Strings is not responsible for any delays or lost parcels. Once the item has been posted it is the courier's  responsibility to get the item to you.

Return & Exchange Policy

We only accept returns on ‘as size’ or ready-made garments and unfortunately cannot accept returns on bespoke items unless the garment is faulty.

 

Returns on faulty or ready-made garments can be returned or exchanged within 14 days of you receiving your item and must be sent back in perfect, unworn condition. 

 

Return postage is the customers responsibility unless agreed via email.

Please email wildstringsbyeleanor@outlook.com for full return/exchange instructions.

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