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Shipping & Returns

SHIPPING POLICY

Please allow 2-3 weeks for production before dispatch.

Parcels are packaged using recycled materials and sent signed for via Royal Mail:

UK: FREE delivery

EUROPE: £12

Estimated delivery time between 8-10 working days once posted.

USA & CANADA: £22

Estimated delivery time between 1-2 weeks once posted. Customs and duty fees not included.

Australia & NZ: £19

Estimated delivery time between 1-2 weeks once posted. Customs and duty fees not included.

Aisa: £22

Estimated delivery time between 1-2 weeks once posted. Customs and duty fees not included.

don't see your country listed? Please email eleanor@wearwildstrings.co.uk to get a quote.

Please Note: Wild Strings is not responsible for any delays or lost parcels. Once the item has been posted it is the courier's  responsibility to get the item to you.

Please Note: Wild Strings is not responsible for any delays or lost parcels. Once the item has been posted it is the courier's  responsibility to get the item to you.

Return & Exchange Policy

Unfortunately, we do not offer refunds.

 

However, purchases may be returned for store credit and/or exchanged within 14 days of you receiving your item and must be sent back in perfect, unworn condition.

Faulty garments can be returned for store credit and/or exchanged up to 21 days - however, photographic evidence is needed to prove manufacture fault and it is at our discretion whether the fault is a true production fault.

Please do not return any purchases without contacting us first - we deal with these on a case by case basis to find the best solution.

We do not accept returns on Face Masks - due to hygiene reasons - or custom size orders, unless faulty.

 

Return postage is the customers responsibility unless otherwise agreed via email.

Please email wildstringsbyeleanor@outlook.com for full return/exchange instructions.

if you can't find what you're looking for, why not check out our FAQ's?
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