Shipping & Returns
Ready-made items, such as Revival pieces, will normally be dispatched within 3 working days. For made to order and hand customised orders please allow 7 - 10 working days for dispatch.
Parcels are packaged using recycled materials and sent via Royal Mail:
£4.55 on orders under £35
FREE on orders £35 and over
(First Class - 3-5 days once dispatched)
£8.70 on all orders
(48 Hour Tracked - 48 hours once dispatched)
Rest of the world:
PLEASE NOTE: INTERNATIONAL DELIVERY HAS BEEN TEMPORARILY SUSPENDED
£12 on all orders
(Tracked - up to 3 weeks once dispatched)
Custom and Duty fees are not included. These are the responsibility of the customer.
Please Note: Wild Strings is not responsible for any delays or lost parcels. Once the item has been posted it is the courier's responsibility to get the item to you.
Return & Exchange Policy
Unfortunately, we do not offer refunds.
However, purchases may be returned for store credit and/or exchanged within 14 days of you receiving your item and must be sent back in perfect, unworn condition.
Faulty garments can be returned for store credit and/or exchanged up to 21 days - however, photographic evidence is needed to prove manufacture fault and it is at our discretion whether the fault is a true production fault.
Please do not return any purchases without contacting us first - we deal with these on a case by case basis to find the best solution.
We do not accept returns on Face Masks - due to hygiene reasons - or custom size orders, unless faulty.
Return postage is the customers responsibility unless otherwise agreed via email.
Please email email@example.com for full return/exchange instructions.